Terms of Service

1. Company Information

T&C Group Holdings, LLC is a Florida limited liability company operating from Jacksonville, Florida, United States.

Website: https://tcgroupholdings.com and https://www.tcgroupholdings.com
Contact: contact@tcgroupholdings.com

2. Scope of These Terms; Order of Precedence

These Terms apply to general use of https://tcgroupholdings.com, https://www.tcgroupholdings.com, and related service interactions unless a separate written agreement applies.

These Terms apply on a continuing basis to each service engagement you request from us, including repeat and future engagements, unless we agree otherwise in writing.

If we issue a written service document for a specific engagement -- such as a proposal, scope confirmation, estimate, quote, work order, authorization, or invoice -- that document governs that engagement to the extent it differs from these Terms. A written service document is effective when we issue it and you accept it, including by written or electronic confirmation, by proceeding with the service, or by paying an invoice for it. No signature is required for a written service document to be effective, and no signature is required for these Terms to apply to you.

These Terms, together with our Privacy Policy and any written service document for a specific engagement, form the complete agreement between you and us regarding your use of the website and any services we provide.

Each service engagement may be treated as a separate transaction.

3. Eligibility and Permitted Use

You may use the website and request services only for lawful purposes. You represent that:

• you are at least 18 years old, or you are using the website and services through a parent, guardian, or authorized business representative;
• any information you submit is accurate, current, and complete; and
• you have authority to request the service, provide documents, and bind any person or business on whose behalf you act.

You may not:

• use the website in violation of any law or regulation;
• submit false, misleading, fraudulent, infringing, or unlawful content;
• interfere with the website's operation or security;
• attempt unauthorized access to accounts, systems, data, or APIs;
• copy, scrape, reverse engineer, or exploit the website or its content except as allowed by law or our prior written consent; or
• use our services to facilitate fraud, deception, harassment, unauthorized practice of law, tax evasion, or any illegal activity.

We may suspend or block access, decline service, or take other appropriate action if we reasonably believe you violated these Terms or applicable law.

4. How You Accept These Terms; Service Requests; No Automatic Acceptance

When you submit the website's "Get Started" form (or any similar intake form) with the acceptance box checked, you confirm that you have read these Terms and our Privacy Policy and that you agree to be bound by them. That submission forms a binding agreement between you and us on these Terms. We record the date and time of your acceptance and the version of these Terms then in effect.

We do not require a handwritten or electronic signature to form this agreement, and we no longer issue a separate master agreement or service addendum for signature.

Submitting an intake form, message, service request, or the website's "Get Started" form (also referred to as "Request Service"; available at https://tcgroupholdings.com/get-started and https://www.tcgroupholdings.com/get-started) constitutes your affirmative request that we review your inquiry and contact you using the contact information you provide, including for service-related follow-up, intake review, document requests, scheduling, scope clarification, pricing, availability, and other reasonable next steps related to the services you requested. By submitting the "Get Started" form, you represent that you are voluntarily initiating contact with us and requesting that we communicate with you regarding a potential service engagement.

Your submission of the "Get Started" form or any other inquiry does not, by itself, obligate us to accept the matter, begin work, or create a client relationship beyond the right to review the request and communicate with you about it. We may accept, decline, pause, narrow, or condition any engagement based on scope, legality, risk, capacity, licensing limits, document quality, or other business or compliance considerations.

Quotes, estimates, timelines, turnaround statements, and availability are subject to review, change, and written confirmation.

5. Services Offered

We offer the service line below, subject to our then-current scope, availability, and written acceptance.

5.1 Technology Services

Technology services are limited to the scope we expressly accept in writing and may include website design or development, website updates, landing pages, e-commerce setup, automation builds or integrations, technical troubleshooting, implementation consulting, workflow setup, form configuration, and related digital business support.

Unless we expressly agree otherwise in writing, technology services do not include:

• custom software product development beyond the accepted scope;
• managed IT, cybersecurity monitoring, emergency incident response, or formal security audits;
• legal, tax, accounting, privacy-law, accessibility, or regulatory advice;
• ongoing maintenance, hosting administration, software updates, or monitoring after delivery; or
• third-party subscription fees, hosting fees, domain fees, app fees, plugin fees, merchant-processing fees, or other third-party vendor charges.

Technology services often depend on third-party systems, platforms, subscriptions, credentials, vendor approvals, APIs, and client-provided content. We do not guarantee uptime, compatibility, platform approval, ranking, conversion, revenue, or any particular business outcome.

Access and credentials. You are responsible for providing the accounts, credentials, permissions, content, and third-party access we reasonably need. Delays or refusals by a third-party platform or vendor are outside our control.

Changes to scope. Requests that go beyond the accepted scope require our written confirmation and may be billed separately.

Review and acceptance. You agree to review deliverables promptly. Unless we agree to a different acceptance method in writing, work is deemed accepted on the earliest of: your written approval; your use of the delivered work in production or public release; or five (5) business days after delivery without a written, reasonably specific objection tied to the agreed scope. Work requested after acceptance is a new engagement.

6. No Legal Representation; No Attorney-Client Relationship

We are not a law firm and do not provide legal representation. Nothing on the website or in our communications creates an attorney-client relationship.

We do not provide immigration representation, and we do not hold ourselves out as attorneys or as authorized representatives in matters requiring legal licensure unless expressly stated in writing by a duly licensed professional.

If you need legal advice, immigration advice, formal tax representation, litigation services, or any licensed professional service beyond the scope of a specific engagement we accept in writing, you must consult the appropriate licensed professional.

7. Client Responsibilities

You agree to:

• provide complete, accurate, truthful, and timely information, records, instructions, and approvals;
• review drafts, returns, links, previews, workflows, certificates, and deliverables promptly;
• verify the final accuracy of any document before signing, filing, publishing, using, or relying on it;
• supply only materials you lawfully possess and are authorized to use or share;
• maintain copies of your own important documents, files, and records;
• maintain backups of your own systems, websites, and content unless we expressly agree in writing to perform backup work;
• maintain ownership and continuity of your third-party accounts, credentials, subscriptions, domains, and vendor relationships; and
• use our services only for lawful and authorized purposes.

We may rely on the information and documents you provide without independently verifying every fact unless we choose to do so.

8. Fees, Invoices, Payment, and Billing Disputes

Fees may be stated on the website, in these Terms, in a quote, in an invoice, or in another written communication. Unless we state otherwise in writing:

• fees are due upon invoice;
• payment may be required before work begins, before final delivery, before mailing, before launch, before credential turnover, or before final handoff;
• third-party charges are separate unless expressly included; and
• optional rush fees, travel fees, platform fees, postage, tracked mailing fees, or other approved add-on charges may apply depending on the service.

We may withhold delivery, mailing, publication, launch, transfer, export, final files, credentials, or other final handoff until all amounts due are paid.

If you believe there is a billing error, you agree to notify us in writing and give us a reasonable opportunity to review and attempt to resolve the issue before initiating a chargeback or payment dispute. This section does not waive any non-waivable rights you may have under applicable law.

9. Electronic Communications, Electronic Records, and Third-Party Providers

You consent to receive communications from us electronically, including by email, website posting, cloud document portal, SMS or messaging where used, and other electronic means reasonably related to your inquiry, a potential engagement, or an accepted engagement.

Without limiting Section 4, if you submit the website's "Get Started" form or similar intake form, you authorize us to contact you using the contact information you submit for the purpose of responding to your request, evaluating the requested service, requesting additional information, and communicating reasonable next steps related to a potential or accepted service engagement.

You agree that electronic records, communications, approvals, signatures, and notices may be used to the fullest extent permitted by applicable law.

We may accept your request, confirm scope, and proceed with services based on your electronic submissions, email confirmations, and other electronic approvals. Unless we expressly require a signature for a particular document or service, no handwritten or electronic signature is required to form an agreement with us.

9.1 Your Consent to Be Contacted

When you submit your phone number, email address, or other contact information through the "Get Started" form or any other form or message on our website, you expressly agree that we may contact you using that information -- by phone call, text or SMS message, email, or other reasonable means -- for all business and service purposes, including:

• responding to your inquiry and confirming what you need;
• scheduling, rescheduling, and confirming appointments;
• requesting documents, information, or clarification;
• quoting fees, confirming scope, and discussing availability and timing;
• delivering work product, invoices, receipts, payment links, and payment reminders;
• service updates, follow-up on open or inactive matters, and administrative notices; and
• letting you know about other services we offer that may be relevant to you.

This consent applies to the contact information you give us and to any updated contact information you later provide. It continues for the duration of our business relationship with you and remains in effect between engagements, so that we may contact you about future or related services.

You may opt out of promotional or marketing messages at any time by replying STOP to a text message, using the unsubscribe link in an email, or writing to contact@tcgroupholdings.com. Opting out of promotional messages does not stop transactional or service messages about an active engagement -- such as appointment confirmations, document requests, invoices, and delivery notices -- because those are necessary for us to perform the services you requested.

Standard message and data rates may apply to calls and text messages. Where applicable law requires separate prior express written consent for autodialed or prerecorded marketing calls or texts, we will obtain that consent separately and will not rely on this Section for it.

We may use third-party providers, including payment processors, cloud storage providers, email providers, form providers, automation tools, translation tools, website platforms, registrars, hosting providers, analytics providers, and other vendors reasonably necessary to operate our website or perform services.

We are not responsible for delays, downtime, outages, policy changes, suspended accounts, transmission failures, platform bugs, third-party security incidents, or other third-party events outside our reasonable control.

10. Privacy, Confidentiality, and Data Handling

We use reasonable care in handling non-public information you provide to us and may process, store, transmit, and retain information using our systems and third-party service providers reasonably necessary for website operations, communications, billing, fulfillment, records management, security, legal compliance, and dispute resolution.

Our handling of personal information may also be governed by our Privacy Policy, if posted.

Although we use reasonable safeguards, no method of internet transmission, electronic storage, or cloud processing is completely secure. We do not guarantee absolute security.

11. Intellectual Property

The website and its content, including text, graphics, branding, layouts, software, code, forms, workflows, and other materials, are owned by or licensed to us and are protected by applicable intellectual property laws.

You may use the website only for your own lawful business or personal use related to our services.

For service deliverables:

• client-specific final deliverables are owned by the client after full payment, except to the extent limited by third-party licenses or written service documents; and
• we retain ownership of our pre-existing materials, templates, forms, tools, prompts, scripts, systems, methods, reusable components, processes, know-how, and internal frameworks.

To the extent our tools, templates, or reusable materials are embedded in or used to create a deliverable, we retain ownership of those underlying materials while granting the client a nonexclusive right to use the final deliverable for its intended purpose after full payment.

12. Disclaimers; No Guarantee of Results

The website and all services are provided on an "as is" and "as available" basis to the fullest extent permitted by law.

We do not guarantee:

• that the website will be uninterrupted, secure, error-free, or available at all times;
• acceptance of any mailed filing, policy, document, or deliverable by any court, agency, institution, or third party;
• any business result, sales result, lead volume, ranking result, uptime result, compatibility result, or technical outcome; or
• that any service will be suitable for a purpose you did not disclose to us in advance.

Website content is for general informational purposes only and is not a substitute for legal, financial, tax, accounting, or other licensed professional advice.

13. Refusal of Service; Suspension; Inactivity; Cancellation; Refunds

We may refuse, pause, narrow, or terminate a service request or engagement if:

• the requested service is outside our accepted scope or credentials;
• required information, documents, signatures, approvals, payment, or access are not provided;
• we reasonably believe the request may be unlawful, fraudulent, deceptive, abusive, unsafe, or unethical; or
• a third-party dependency prevents reasonable completion.

If you become unresponsive, fail to provide required information, or fail to review delivered work within a reasonable time, we may mark the matter inactive, close the file, and invoice for work performed to date.

If you cancel after work has begun, you remain responsible for work performed, time incurred, reserved time reasonably allocated, and third-party costs already incurred on your behalf.

Unless we state otherwise in writing, refunds are not available for work already performed, drafts already provided, technology scoping or implementation work already performed, or third-party costs already incurred. If we withdraw without cause before delivering substantive work product, any unearned prepaid amount will be refunded.

14. Limitation of Liability

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or related to the website or a specific service engagement will not exceed the amount paid by you for the specific service giving rise to the claim.

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages, or for loss of data, loss of opportunity, reputational harm, loss of business, third-party penalties, government delays, platform failures, or similar losses arising out of or related to the website or our services.

Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law, including for our fraud, willful misconduct, or gross negligence where non-waivable law provides otherwise.

15. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its owners, members, employees, contractors, agents, and service providers from and against claims, demands, liabilities, damages, judgments, settlements, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• information, documents, content, credentials, or instructions you provide;
• your misuse of the website or services;
• your violation of these Terms or applicable law; or
• your infringement of another person's rights.

This section does not require indemnification to the extent a claim is finally determined to have resulted solely from our fraud, willful misconduct, or gross negligence.

16. Dispute Resolution; Arbitration; Class Action Waiver

Please read this section carefully.

16.1 Informal Resolution First

Before either party files arbitration or suit, the complaining party must send written notice describing the dispute and the requested relief. The parties will attempt in good faith to resolve the dispute informally for at least 30 days after notice.

16.2 Arbitration

Except for matters that may be brought in small claims court and except for claims for temporary, preliminary, or permanent injunctive relief to protect confidential information, intellectual property, website security, or other rights requiring immediate equitable relief, any dispute arising out of or relating to these Terms, the website, or our services shall be resolved by binding individual arbitration.

The arbitration agreement is governed by the Federal Arbitration Act to the extent applicable. Unless a written service document provides otherwise, arbitration will take place in Duval County, Florida, or by remote appearance if the arbitrator permits. The arbitration will be administered by the American Arbitration Association under the consumer or commercial rules then applicable to the dispute, except to the extent those rules conflict with these Terms or non-waivable law.

16.3 No Jury Trial; No Class Proceedings

To the fullest extent permitted by law, each party waives any right to a jury trial for disputes covered by this section.

All disputes must be brought on an individual basis only. No class action, collective action, representative action, consolidated proceeding, or private attorney general action may be asserted to the fullest extent permitted by law.

16.4 Court Proceedings for Enforcement

Any court proceeding relating to the enforcement of an arbitration agreement, an arbitration award, injunctive relief, or a matter properly filed outside arbitration shall be brought in a court of competent jurisdiction in Duval County, Florida, to the fullest extent permitted by law.

16.5 Written Service Documents Control if Different

If a written service document we issue for a specific engagement contains a different dispute-resolution provision, and you accept that document as described in Section 2, that provision controls over this Section 16 for the covered engagement.

17. Limitation Period

To the fullest extent permitted by law, any claim arising out of or relating to the website or a service engagement must be commenced within one (1) year after the event giving rise to the claim, or the claim is barred.

18. Governing Law

These Terms and any dispute not preempted by federal law are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

19. Changes to These Terms

We may revise these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Changes will apply prospectively after posting unless a different effective date is stated.

Your continued use of the website or services after updated Terms are posted constitutes acceptance of the revised Terms.

20. Language; Notices; Miscellaneous

If we provide a translated version of these Terms for convenience, the English-language version controls to the fullest extent permitted by law unless we expressly state otherwise.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

Our failure to enforce any provision is not a waiver of that provision.

These Terms constitute the complete agreement between you and us regarding general website use unless superseded by a written service document issued by us and accepted by you as described in Section 2.

21. Contact

For questions about these Terms, contact:

T&C Group Holdings, LLC
Jacksonville, Florida, United States
contact@tcgroupholdings.com